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To change the frequency of your subscription (your options are every 2, 3, 4, 5, 6, 7, or 8 weeks), navigate to your subscription in your customer account.

There, next to “Frequency” you will see buttons to change your subscription frequency. It will also list your next renewal date if you change your frequency.

Be sure to click the “Update Frequency” button that appears after making your selection to confirm the change.

Learn More about managing your subscription here (scroll down to where it says “managing your coffee subscription”

Follow this link to find instructions on making changes to your coffee subscription. (Scroll down to where it says “Managing your coffee subscription”)

We typically ship orders within 1-2 business days. Keep in mind that weekends and holidays will affect the ship date of an order.

In your customer account, you can find status updates, including the tracking number, for your most recent order. Click on the “Orders” menu option after you’ve logged into your account.

Checked out as a guest? Check your junk or spam email folder for a shipping confirmation email with a tracking number.

Utilize the tracking number found in your shipping confirmation email, or your customer account to track your package.

Click Here to learn about more shipping delays, what to do, and our policy on handling them.

Check other points of entry on your property and with your neighbors.

If shipped with UPS, look for a delivery photo in your tracking number to confirm it’s been delivered to your property.

Contact us using the form below if your package is still missing.

Click here to learn more about our policies regarding shipping delays and missing packages.

This is a message you might see with packages shipped with USPS. This means the group of packages that included your order was scanned when the postal worker picked them up from us, but the individual package was not scanned.

Your order has been filled and shipped, but it is not being scanned along its route by the postal service. It should arrive in a few days.

Click Here to Find the Right Grind for your Brewing Method