While we agree that “Free Shipping” is a great concept, we believe in being more transparent about costs. We feel that it’s more fair to charge you a flat-rate shipping fee based on your location instead of artificially inflating the cost of our coffee to cover the most expensive shipping rates just so we can call shipping “free.”
Depending on which part of the contiguous 48 states you’re in (see map below) your shipping charge will be $7.50 (zone 1), $8.50 (zone 2), $9.50 (zone 3), or $10.50 (zone 4). This is per order*, so your shipping cost is the same whether you buy one pound or one hundred pounds.
We also ship outside the contiguous United States, but shipping will be calculated. Scroll down to “International/ Alaska/ Hawaii/ US Territories” for more details.
*For shipping purposes, one shipping address=one order. If you want your order split to multiple recipients at multiple shipping addresses there will be a shipping charge for each address.
We choose the best way to get you your coffee based on the size of your order and shipping rates, so your order may ship USPS Priority Mail or UPS Ground.
So, please provide us with an address where you can receive packages from both the Postal Service and UPS. If this is not possible for you, read on for some options!
PO Boxes
If you have a PO Box, but can receive UPS shipments at your home address, please provide both addresses in the same block, so that we could potentially ship with either carrier. (example below.)
Jane Coffee-Lover
123 Main Street. PO Box 123
Kingfield, ME 04947
This allows us to select the best shipping method based on the package size required for the amount of coffee you order. (We could ship to either 123 Main street with UPS or PO Box 123 with the Postal Service in the example address.)
Shipping Preferences
Alternately, if you prefer one shipping method over another (or require a certain carrier for any reason) you can request “UPS Only” or “USPS Only” when you enter your address. Simply write your request in the “Company” or “Address Line 2” section of your address. You can also use the “Notes” section in the shopping cart to make your request. We will do our best to accommodate you.
(Note: If you only enter a PO Box as your shipping address, we will only be able to ship your package through the US Postal Service.)
International/ Alaska/ Hawaii/ US Territories
Want to ship outside the contiguous US? We can do that too, but shipping will be actual cost.
If our shipping calculator happens to charge you more than we end up paying for your label, we will refund the difference.
Feel free to contact us with any questions about shipping outside the 48 states.
APO/ FPO/ DPO
If you’re Shipping to Armed Forces Service Members, we can ship APO, FPO and even DPO.
The USPS considers APO & FPO domestic mail, so don’t select whatever country you’re currently stationed in, or shipping to, as your shipping address. Keep your country “USA” in the shipping address and use Armed Forces America (AA), Armed Forces Europe (AE), or Armed Forces Pacific (AP), whichever is appropriate for your APO/FPO address. That way you’ll get the correct postage rate.
Delayed or Missing Packages
We hope this guide helps you to receive your coffee as quickly as possible. We typically ship orders within 1-2 business days, but after that, it’s in the hands of the carriers. If your package is taking longer than usual to arrive, we recommend utilizing the tracking info in your shipping confirmation email. Contact your post office (and your neighbors) first, to see where a package marked “delivered” (that isn’t at your house) might be, and then, if all that fails, please let us know!
If you have any further questions regarding shipping, feel free to contact us by phone 207-265-2326 or email [email protected] before placing your order.